Updates
Flow, one of our major technology partners, has announced the shutdown of their 2G telecommunication network for all customers, including Amber Solutions by December 31, 2022. This means that your current Amber Connect tracking devices utilizing these services will be incompatible with their adjusted network within the next four (4) months.
The sunsetting/shutdown of the 2G network is also in line with worldwide efforts to provide customers with faster connectivity, that is more reliable and efficient by embracing newer technologies such as LTE, 4G, and 5G. These changes will lead us to change our devices, package, and costs.
As a customer who may have impacted devices on your account, we are providing early notification to allow you time to transition to the upgraded network, utilizing new compatible devices. There will be several devices available to allow you to continue to enjoy the full benefits of the upgraded network. We are currently procuring new LTE vehicle tracking devices to be available to you. Our team will be reaching out to you over the next few weeks to discuss transition options that meet your needs. Alternatively, we encourage you to contact us on 876-676-4000-2 or email us at upgrade@ambersolutionsja.com.
Know that we are working very hard to delivery an improved service. We recognize that you may experience changes related to these upgraded efforts. We encourage you to email us at upgrade@ambersolutionsja.com if you have any questions on our innovations and improvements.
Amber Solutions looks forward to continuing to meet your needs and bring you exciting new services.
Thank you for your business.